At Field Ready Shop, we stand behind our baseball and softball equipment like a catcher behind home plate. We want you to be completely satisfied with your purchase of bats, gloves, cleats, or team merchandise. If you’re not happy with your gear, we’ll make it right.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused and in the same condition as when you received them
  • Original tags must be attached
  • Items must be in the original packaging
  • A copy of your receipt or proof of purchase is required
Note: For safety and hygiene reasons, we cannot accept returns on batting gloves and catcher’s mitts unless they are defective or damaged upon arrival. All sales of custom team merchandise (like Kansas City Royals or Seattle Mariners caps with personalization) are final.

How to Initiate a Return or Exchange

Follow these steps to return your baseball or softball equipment:

  1. Contact our team at [email protected] within 15 days of receiving your order. Use our return request template below to ensure we have all the necessary information.
  2. Wait for approval – Our customer service team will review your request and send you a Return Merchandise Authorization (RMA) number and return instructions within 1-2 business days.
  3. Pack your item securely in the original packaging, including all accessories and documentation.
  4. Ship your return to our warehouse at the address provided in your RMA instructions. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Field Ready Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return: [Please specify – wrong size, defective, etc.]

For exchanges, please indicate your preferred replacement item.

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Here’s what you need to know:

  • Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your replacement item once we receive your return
  • International refunds may take additional time to process through your financial institution

Damaged or Defective Items

If your baseball bat, glove, or other equipment arrives damaged or defective, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and may provide a prepaid return label in these cases.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using:

  • For US returns: USPS Priority Mail or UPS
  • For international returns: DHL or FedEx with tracking

Note: Our warehouse address for returns is different from our mailing address. Always use the return address provided with your RMA authorization.

Still Have Questions?

Our customer service team is ready to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond faster than a Marucci CATX bat swing!

Now get back to the field – your perfect gear awaits!