At Field Ready Shop, we’re committed to getting you game-ready with top-quality baseball and softball equipment. We understand that getting the right gear is as important as your swing, which is why we offer straightforward shipping and returns policies.
Shipping Information
Order Processing
We swing into action quickly! All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery in 10-15 business days after shipment
- Trackable service with delivery confirmation
Free Shipping: Available on orders over $50 via EMS
- Delivery in 15-25 business days after shipment
Note: Delivery times may vary for international destinations (excluding Asia and some remote areas).
Returns & Exchanges
We stand behind our equipment like a catcher behind home plate. If you’re not completely satisfied with your purchase, we’ll make it right.
Return Policy Details
- Returns must be initiated within 15 days of receiving your order
- Items must be unused and in original condition with tags attached
- Original packaging and proof of purchase are required
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Batting gloves
- Catcher’s mitts (unless defective)
- Custom team merchandise (personalized Kansas City Royals or Seattle Mariners caps)
How to Return an Item
Follow these steps to return your baseball or softball equipment:
- Contact us at [email protected] within 15 days of receiving your order
- Use our return template below to ensure we have all necessary information
- Wait for approval – We’ll send a Return Merchandise Authorization (RMA) number and instructions within 1-2 business days
- Pack securely in original packaging with all accessories and documentation
- Ship your return to our warehouse using the address in your RMA instructions
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Field Ready Shop Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return: [Please specify – wrong size, defective, etc.]
For exchanges, please indicate your preferred replacement item.
Please let me know the next steps to complete this process.
Thank you,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 3-5 business days
- Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable unless the return is due to our error
- International refunds may take additional processing time through your financial institution
Damaged or Defective Items
If your baseball bat, glove, or other equipment arrives damaged or defective, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and may provide a prepaid return label.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using:
- US returns: USPS Priority Mail or UPS
- International returns: DHL or FedEx with tracking
Important: Our return warehouse address differs from our mailing address. Always use the address provided with your RMA authorization.
Need Assistance?
Our customer service team responds faster than a Marucci CATX bat swing! Contact us at [email protected] for any questions about shipping or returns.
Now get back to the field – your perfect gear awaits!